About us

ACIBADEM International Medical Center introduces a new healthcare concept, unique to The Netherlands: ZBC Plus. 

UNIQUE HEALTHCARE CONCEPT: ZBC PLUS

ACIBADEM International Medical Center introduces a new healthcare concept, unique to The Netherlands: ZBC Plus. In a modern, but also homelike environment you find:

  • Twenty six outpatient rooms;
  • Four high-end operating rooms;
  • A nursing ward with thirteen single rooms;
  • Recovery with 15 beds;
  • Full imaging diagnostics with MRI, CT, X-Ray, advanced ultrasound;
  • A laboratory;
  • Own sterilization room;
  • Facilities for audiometric examinations;
  • Physiotherapy practice;
  • A Pharmacy;
  • ECG, EEG, EMG, Heart function and effort tests.

Fast and patient-centric service

Instead of being put on a waiting list, at ACIBADEM Medical Center patients are offered an appointment within 48 hours. More time is invested in the patient during a consultation and all medical specialists work closely together to offer fast and efficient diagnoses and draw-up a personalized treatmentplan.

No personal contribution fees

When your family doctor (or dentist) referred you to us your health insurance covers 60% – 100% of your treatment. We pay the remaining 40% – 0% for you. We work with all health insurance companies, so also for non-contracted care we charge no personal contribution! We bill your health insurance* directly and only the own risk might apply, just like in any other hospital. *some health insurance companies do not accept our invoices directly.

PHILOSOPHY: HEALTHCARE IS AN ART

“One of the things we hold dear the most, is that we, and the people we love are healthy. It is important for us to know, that we are taken care of no matter the costs or where we are. This is where it all begins. Healthcare is a science; with an eye for details and always focused on the best possible outcome. But healthcare is much more than that and needs a personal touch, being involved, being human.“

“Every human being is a masterpiece, healthcare is an art.”

With the motto and core values such as ‘mastery’, ‘innovation’, ‘humanity, ‘harmony’ and ‘self-expression’ the clinic proclaims her deeper lying philosophy, regarding providing humanistic care. Because it has been scientifically proven that incorporating the arts into healthcare, it benefits the healing process and connects people. Because of this the clinic actively sets out to organize art projects and cultural activities, to offer a platform to educate about health and prevention related subjects.

Art & Design

Close attention has been paid to the interior and décor, and how the use of color, light, design and art contribute to the recovery and general wellbeing of the patient and at the same time creates a pleasant environment for visitors and employees. References to the works of Vincent van Gogh and the Dutch landscape in the interior are combined with contemporary works of art, created by local artists from the Outsider Art Galerie , as a means of therapy, which give color and life to the clinic.

ORGANIZATION: ACIBADEM HEALTHCARE GROUP

The latest member of Acibadem Healthcare Group, ACIBADEM International Medical Center has opened its doors in Amsterdam, the capital city of Holland as of May 1, 2017. With this expansion Acibadem Healthcare Group brings its 25 years of experience, the latest technologies and an international network to The Netherlands. The Acibadem Healthcare Group offers the highest quality diagnostics and treatment in the most comfortable, safe and patient oriented environments, employing the latest and the best medical technologies. In an international level, the clinic works in collaboration with all the hospitals of the group in offering advanced examinations and treatments.

ACIBADEM Healthcare Group, which established its first hospital in 1991 in İstanbul, Turkey, has achieved the title of being “the most valuable private health institution of Turkey” by means of its currently operating 21 hospitals and 14 outpatient centers in 18 countries including The Netherlands, Bulgaria and Macedonia. In 2012, Acibadem’s steady growth and development moved into the global platform through a partnership with IHH Healthcare Berhad, one of the largest groups in the Far East. This partnership created the world’s second largest healthcare chain and Acibadem became the world’s 2nd biggest Healthcare Group.

ACIBADEM Medical Students Group (AMSG)

Who are we?

With 22,500 employees and 42 international hospitals and clinics, ACIBADEM Healthcare Group is one of the world’s largest healthcare institutions and the largest shareholder of IHH Healthcare, of which the ACIBADEM Medical Students Group (abbreviated AMSG) is a medical study association within ACIBADEM. AMSG organizes educational trainings, courses and lectures given by our own medical specialists. And besides working hard on our professional skills, we also regularly organize social activities such as excursions, outings and drinks. Would you like to expand your network and participate in fun and educational activities together with your fellow students? Register now without obligation to become a member of AMSG or read on for more information!

Mission vision

The philosophy that made ACIBADEM so great is to see that every human being is a masterpiece and that therefore caring is an art. And because the patient is central, the quality of service should be just as important as providing care.

In the Netherlands top doctors are always delivered, but due to cuts in education, it is unfortunately at the expense of the practical side of our education. We think practical education is just as important as the theory and therefore regularly organize courses in pharmacotherapy, blood sampling, ECG, ultrasound and much more. As an AMSG member you can participate here free of charge in order to better master competences. In addition, there are interactive lectures from our own experienced medical specialists, who highlight cases from their own practice and update our indispensable knowledge about their own field.

We also work closely with ACIBADEM University School of Medicine and bring the medical faculties around the world closer together. For example, we will organize international exchanges and excursions to and from our ACIBADEM hospitals and there are regular pleasant activities to get to know each other better.

Team

The ACIBADEM International Medical Center has opened its doors in Amsterdam since 1 May 2017. Our AMSG team consists of a modest group of medicine students from different faculties, who work for ACIBADEM. As member you can participate for free in our activities. For the actively involved members there is the possibility to apply for a position within our clinic and you can take a chance to join our exchange trips. For example, our members work as supportive support at various outpatient clinics and recovery units and they think along about improving our care.

Aanmelden

Are you interested in the AMSG and would you like to participate in our fantastic activities? Do not hesitate any longer and register now by emailing your resume and motivation to amsg@acibademimc.com. For more information and other questions you can also contact us!

Participation in the ACIBADEM Medical Students Group (AMSG) is completely free and there are no obligations associated with it. We are housed on the Arlandaweg 100, located a stone’s throw from Station Sloterdijk in Amsterdam.

ACIBADEM Medical Students Group is affiliated with:

Along with our specialists who will make your visit and treatment as professional and personal as possible, our management team and medical support staff will also answer all of your questions about our clinic and services.

Are you curious about our vacancies? Ask your question via our contact form. We aim to respond to you within 24 hours.

Koray Yürük

Koray Yürük

General Manager

Ard Visser

Ard Visser

Finance Director

Jan Albracht

Jan Albracht

Quality and Patient Safety

Sadiye Perk

Sadiye Perk

Operational Manager

Ayse Tiryaki

Ayse Tiryaki

OR Manager

Bilge Bilgin

Bilge Bilgin

Healthcare Finance

Stephanie de Zeeuw

Stephanie de Zeeuw

Marketing, Communications, PR and Compliance

Hatice Yucesoy

Hatice Yucesoy

HR Assistant

Numan

Numan Bayulken

ICT

Acibadem IMC keeps the quality high by collecting and actively monitoring valuations of patients on the independent Dutch review site ZorgkaartNederland.nl of the Patients Federation Netherlands.

Acibadem IMC has been nominated in a row in the ZorgkaartNederland Top 2019 and Top 2020 in the top 10 (there is no number 1 and number 10), as the best-rated healthcare institutions. The annual presentation of ZorgkaartNederland-top is intended to celebrate what is going well in healthcare and to give healthcare a stimulus to improve quality with the help of patient experiences. Every hospital and clinic with a hundred or more valuations in that year automatically participated for a place in the ZorgkaartNederland Top 2019 and 2020.

To arrive at this number, the valuations of the different locations have been added together and also the ratings of the care providers who work at the locations. These ratings were used to calculate who were most appreciated by their patients.

Kiwa certified

Acibadem International Medical Center has two Kiwa certificates: ISO9001: 2015 (quality) and NEN8009: 2017 (patient safety)

Kiwa

This quality policy applies to the processing of personal data by Stichting Acibadem IMC, having its registered office in Amsterdam and having its registered office at Arlandaweg 100, 1043HP Amsterdam and registered in the register of the Chamber of Commerce under number 62665618, hereinafter referred to as Acibadem IMC. (Last edited 1th October 2020)

  1. Processing of personal data by Acibadem IMC
    The protection of personal data is very important to Acibadem IMC. Acibadem IMC respects your privacy and ensures that your personal information is always treated confidentially and in accordance with applicable privacy legislation. Acibadem IMC processes your personal data for the following processes:
  • Delivering care.
  • The exchange of healthcare information for chain care or collaboration.
  • Performing activities to support business operations.
  • Giving and receiving education.
  • Management and accountability.
  • By personal data we mean the information that can be traced to a natural person, for example a name, a home address or an email address.

2. Processing purposes

Your personal data is processed by Acibadem IMC for the following purposes:

  • Maintaining and supporting adequate treatment and care for patients, for which good quality of care is guaranteed as much as possible.
  • Timely communication with external care providers from the care chain.
  • Adequate and efficient operational management.
  • Education with the aim of increasing the quality of care and management by well-trained employees and care providers.
  • Conducting (scientific) research.
  • Management and accountability with the aim of increasing the quality of care, efficient operational management and financial, policy and process accountability.

3. Foundations for the processing of your personal data

  • The processing activity is always based on one of the following principles:
  • The permission you have given (article 6, paragraph 1, sub a, AVG).
  • Taking pre-contractual measures at your request and / or the implementation of the agreement entered into with you (Article 6, paragraph 1, sub b of the GMS).
  • Complying with legal obligations (Article 6, paragraph 1, sub c of the GDPR).
  • Protecting vital interests of yourself or others (article 6 paragraph 1 sub d AVG).
  • The fulfillment of a task in the public interest or a task in the context of the performance of the public authority (Article 6, paragraph 1, sub e of the GMS).
  • The representation of legitimate interests of Acibadem IMC or of a third party (Article 6, paragraph 1, sub f of the AVG), as a good counselor or employer / client or to guarantee the quality and safety of our care and services.

4. Processing of special categories of personal data
Data concerning your health, hereditary data (genetic data) or sexual behavior or sexual orientation are only processed insofar as this is necessary for the proper treatment or care of you as a patient of Acibadem IMC. We only process data about your religious or philosophical beliefs at your own request, with a view to your treatment or care within our institution.

If you work for or within Acibadem IMC, we process information about your health to the extent that this is necessary for obligations under legislation and regulations or from the care of a good employer / client. We only process data about membership of a trade union at your own request.

The data is only processed by persons who are required to maintain confidentiality. All persons working within or on behalf of Acibadem IMC have signed a confidentiality agreement.

5. Information about data processing
When we ask for personal data, we will state for each situation whether the provision of the data is necessary or mandatory and what the (possible) consequences are if the data is not provided. The starting point is always that Acibadem IMC will not process more personal data than is necessary for the purposes described above.

6. Exchange of information
Acibadem IMC only provides personal data to third parties if there is a legal basis, agreement or permission from you as a data subject.

7. Transfer abroad
Your personal data can, on behalf of Acibadem IMC, be processed within countries of the European Economic Area (EEA). There is no processing of your personal data outside the EEA.

8. Automated decision making
Acibadem IMC does not use automated decision making and / or profiling. This means that the assessment of the processed data is always done by a person.

9. Retention period
Acibadem IMC does not store your personal data for longer than is necessary for the realization of the processing purposes described above, unless the storage of this data is necessary to comply with a legal obligation.

10. Security of your personal data
Acibadem IMC takes appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing. We ensure appropriate security, in line with the applicable legal requirements and guidelines. Various measures have been taken in that context, including encryption of data, encrypted communication, access control and treatment of the data as being confidential. Persons who have access to your data on behalf of Acibadem IMC are bound by confidentiality. Acibadem IMC requires the same technical and organizational measures from its processors and has recorded this in processing agreements.

11. Your rights

  • You have various rights under the law. We list these rights for you:
  • Right of inspection
  • You have the right to view your personal data and to receive a copy at your request.
  • Correction and removal right / right to oblivion
  • You have the right to supplement, change or even delete your data if the data is not (any longer) correct, or if the processing is not (no longer) justified.
  • Right of objection
    The right of objection means that you can object to certain processing of your personal data because of your specific situation. You only have this right with regard to all processing operations that are not based on your consent, taking pre-contractual measures at your request and / or the execution of the agreement concluded with you, complying with legal obligations or protecting vital interests of yourself or others.
    If you object to the use of your personal data to inform you about activities of Acibadem IMC and similar (“direct marketing”) processing, we will always honor this objection. Your data will then no longer be used for (direct) marketing purposes.

Right to restriction
Under certain circumstances you also have the right to limit the processing of your data. In short, this means that Acibadem IMC temporarily “freezes” the processing of your data. You can invoke this right in four situations:
• Pending the assessment of a correction request.
• If data should actually be deleted, but you do not want deletion.
• If Acibadem IMC no longer needs the data while you do need it for (the preparation for) a lawsuit.
• Pending the assessment of an objection.

  • Right to data transferability (data portability)
    -You have the right to (re) receive the data you provide to Acibadem IMC in a standard file format. This right only applies to the personal data that we process about you on the basis of your consent or an agreement concluded with you.
    The right to transferability applies to part of the data in medical records. The personal data that you have actively and intentionally provided is subject to the right to transferability. This also applies to the data that you have provided indirectly through the use of a service or device. For example, the data that a pacemaker or blood pressure monitor generates.
    -The data in the medical file that you have not provided directly or indirectly through the use of a service or device are not covered by the right to transferability. The right to transferability does not apply, for example, to the conclusions, diagnoses, suspicions or treatment plans that the treating physician establishes on the basis of the data provided by you as a patient.
  • Withdrawal of permission
    For data that we process on the basis of your consent, you have the right to withdraw your consent at any time. We will immediately stop processing. Withdrawing the permission has no retroactive effect; all processing that has already taken place therefore remains lawful.
    Exercise of your rights
    Exercising your rights is free of charge for you, except for abuse. You exercise the rights by contacting us via the contact details below.
  • Terms
    We will in principle answer your questions / requests within one month. In the unlikely event that it takes more time to answer your question / request, we will inform you about this within one month. Due to the complexity of the requests and / or the number of requests, it may be that the total response time runs up to three months.
  • Identification
    For all questions / requests we can ask for further proof of your identity. We do this to prevent us from providing personal data to the wrong party or making unjustified changes to the personal data or the way in which we process that personal data.
    The copy of your proof of identity will only be used to establish your identity and will be destroyed immediately after it has been established.
    Individual consideration for every request
    We would like to point out that the rights described above are not absolute rights. There may be circumstances that prevent us from responding to a specific request. We will always assess each request on its own merits. Should we still not be able to respond to a specific request, we will of course make this known to you with motivation.
    12. Data Protection Officer
    Acibadem IMC has appointed a Data Protection Officer (FG). The FG supervises compliance with privacy legislation and advises within Acibadem IMC on the application of privacy legislation.
    The FG is independent and enjoys legal dismissal protection. The FG reports directly to the Board of Directors of Acibadem IMC. The FG is also the contact person for all questions about privacy, both for you and the person concerned and for the regulator. You can contact the FG via fg@acibademimc.com
    13. Supervisor
    The Dutch Data Protection Authority is the regulator of privacy legislation in the Netherlands. Do you have questions or complaints that you do not want or cannot discuss with Acibadem IMC? Then contact the Dutch Data Protection Authority via the website www.autoriteit Individual Data.nl.
    14. Changes
    This privacy statement can be changed. These changes will be announced on the Acibadem IMC website.
    15. Questions & contact
    You are of course free to ask questions regarding the processing of your personal data within Acibadem IMC. If you have any questions about this privacy statement, or wish to invoke one of your legal privacy rights or wish to make a complaint regarding privacy, you can contact the Data Protection Officer: fg@acibademimc.com

Privacy & Complaints

In healthcare, there is always a tension between privacy laws and maximum care for the patient. This document describes what types of personal information we receive and collect and what measures we take to protect personal information. The purpose of this Regulation is to give a practical description of the provisions of the WBP and, where applicable, the provisions of other laws such as the WGBO and the General Taxes Act, you can download our privacy staement right here:

Privacy statement

Complaints procedure

We do our utmost to provide you with excellent care and assistance. The satisfaction of our patients and visitors is always paramount and your opinion is highly valued.

Disagree with the costs?

For questions / complaints about your healthcare invoice, you can also contact one of our employees of the Healthcare Administration: zorgadministratie@acibademimc.com. They are happy to help you.

Unsatisfied?
We think it is important that you are satisfied with our care and services. Nevertheless, it may happen that the care is different than expected. Would you like to let us know if our care and services are different from what you expect? Your complaint helps us improve healthcare. We look for a solution together.

Please address your complaint to Ms Stephanie de Zeeuw, independent complaints officer within ACIBADEM International Medical Center, you can reach her by sending an email to: klachten@acibademimc.com.

To clarify and offer transparency about our complaints procedures, you can download our complaints regulations right here:

Complaints procedure

Disclaimer & Cookie Policy

General

The following applies to the web page. By using the web page you agree to this disclaimer.

Exclusion of liability

All information on this webpage is intended for personal use. No rights can be derived from this information. Modifications and typographical errors are reserved. We strive to make information on this webpage as complete and accurate as possible. ACIBADEM International Medical Center accepts no responsibility for any damage whatsoever due to the use, incompleteness or incorrectness of the information provided on this website.

Availability

Information and recommendations on this website may be changed without notice. We make every effort to make this webpage always available, but we do not accept any liability for any consequences of (temporary) non-availability.

Copyright and Intellectual Property Rights

The copyright on this website is based on ACIBADEM International Medical Center or with third parties who, upon permission, have made this material available to ACIBADEM International Medical Center. Multiplication in whatever form is permitted only by prior agreement by ACIBADEM International Medical Center.

Cookie Policy

General

We make use of cookies on this website. A cookie is a simple small file sent to pages of this website [and / or Flash applications] and stored by your browser on your hard drive from your computer.

Use of cookies

We use cookies to remember your settings and preferences. You can turn these cookies off using your browser [or via your profile page] but this may adversely affect the functioning of our website. We also place cookies on your computer to prevent you from seeing a particular ad too often [and to register the number of times an ad is displayed]. These cookies are not associated with a profile about you. With your permission, our advertisers place “tracking cookies” on your computer. These cookies use them to track which pages you visit to build a profile of your online behavior. This profile is co-built based on similar information that they receive from your visit to other websites on which they advertise. This profile is not linked to your name, address, e-mail address and the like, as we know, but only to match ads to your profile so that they are as relevant to you as possible.

Right to inspection and removal

You have the right to request access to and correction or removal of your data. Please refer to our contact page. To prevent abuse, we can ask you to identify yourself appropriately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. Cookies can only be deleted by themselves, as they are stored on your computer. Please refer to your browser’s manual.

Google Analytics

Via our website, a cookie is placed from the U.S. company Google, as part of the “Analytics” service. We use this service to keep track of and report on how visitors use the website. Google may provide this information to third parties if Google is required to do so by law, or in so far as third parties process information on behalf of Google. We have no control over this. The information collected by Google is as anonymous as possible. Your IP address is not expressly provided. The information is transferred to and stored by Google on servers in the United States.

Waiting times for consultation

ACIBADEM International Medical Center offers a consultation and treatment within 48 hours.

Specialism Waiting time in days
Cardiology 2
Dermatology 4
General Surgery 1
Groin Hernia 1
Gynecology 3
Internal medicine 17
Neurology 18
Neurosurgery 3
Oral and Maxillofacial Surgery 1
Orthopedics 2
Otorhinolaryngology (ENT) 14
Pain center 17
Physiotherapy 1
Pediatrics 17
Rheumatology 10
Spine Surgery 1
Urology 10
Acibadem IMC Vlaardingen Specialism Waiting time in days
  Cardiologie 2
  General Surgery 4
  Orthopedics 4
  Spine Surgery 25
Radiology Treatment Waiting time in days
  MRI 0
  CT 0
  Ultrasound 0
  X-Ray 0